Legal
Terms of Service
Last updated: July 12, 2026
These Terms of Service govern your use of the Tie Suits website and your purchase of products from us. By using this website, contacting us about an order, or purchasing a product, you agree to these terms.
1. About Tie Suits
Tie Suits is a men's fashion business based in Hargeisa. We offer products through our physical location, website, telephone, WhatsApp, and social-media channels.
2. Website use
You agree to use this website only for lawful purposes. You must not attempt to damage the website, gain unauthorized access, introduce malicious code, interfere with its operation, or use its content in a misleading or unlawful manner.
3. Product information
We aim to present accurate descriptions, sizes, colours, images, prices and availability. However, screen settings, photography and product variations may cause small differences. Product availability and prices may change without notice.
4. Orders and acceptance
An order request is not final until Tie Suits confirms acceptance and, where applicable, confirms payment. We may reject or cancel an order because of unavailable stock, pricing errors, payment issues, suspected fraud, delivery limitations or other reasonable business grounds. Any payment collected for a cancelled order will be handled according to the applicable payment method and refund arrangement.
5. Prices and payment
Prices are displayed in the currency stated at the time of purchase. Customers are responsible for verifying the total price, delivery charges and payment details before confirming an order. Payment may be accepted through supported cash, mobile-money or other approved methods.
6. Delivery and collection
Delivery times are estimates and may be affected by location, availability, weather, transport or events outside our reasonable control. Customers must provide accurate contact and delivery information. Risk of loss generally passes to the customer when the product is delivered or collected.
7. Returns, exchanges and refunds
Return or exchange eligibility may depend on the product condition, proof of purchase, hygiene considerations, time since purchase and the policy communicated at checkout or at the store. Altered items and used products may be non-returnable unless defective. Approved refunds will normally be made through the original or another agreed payment method.
8. Customer responsibilities
You are responsible for providing accurate information, checking product size and specifications, protecting your communication and payment accounts, and inspecting products promptly after delivery. Contact us as soon as possible if an item is missing, damaged, defective or materially different from the confirmed order.
9. Intellectual property
The Tie Suits name, branding, website design, photographs, product descriptions, graphics and other original content are owned by or licensed to Tie Suits. You may not reproduce or commercially use this content without prior written permission.
10. Third-party services and links
Our website may use or link to third-party services such as Facebook, Instagram, hosting providers, payment services and delivery providers. We are not responsible for third-party websites, outages, content or policies.
11. Disclaimer and limitation of liability
To the maximum extent permitted by applicable law, the website is provided on an "as available" basis. Tie Suits is not liable for indirect, incidental or consequential loss arising from website use, delays or third-party services. Nothing in these terms excludes liability that cannot legally be excluded.
12. Changes and termination
We may update these terms, change website features, suspend access or discontinue services when reasonably necessary. Updated terms take effect when posted, unless another effective date is stated.
13. Governing rules and disputes
These terms are governed by the applicable laws and commercial rules of the jurisdiction in which Tie Suits operates. The parties should first attempt to resolve disputes through direct, good-faith communication before pursuing other available remedies.
14. Contact us
Questions about these terms may be directed to Tie Suits at +252 63 8888133, through our official Facebook page, on WhatsApp, or at DurDur Mall 2, Road Number 2, dhinaca bari ee Cali Gobanimo Business Center, Hargeisa.