Privacy Policy

1. Information we collect

We may collect information that you voluntarily provide, including your name, telephone number, delivery address, order details, messages and any other information you submit when contacting us or purchasing products.

Our website may also collect limited technical information such as browser type, device type, IP address, pages visited and general usage data through hosting logs, cookies or analytics tools.

2. How we use your information

• To respond to enquiries and provide customer support.
• To process, confirm, deliver and manage orders.
• To communicate about products, promotions or service updates where permitted.
• To improve our website, products and customer experience.
• To prevent fraud, misuse and security incidents.
• To comply with applicable legal obligations.

3. Cookies and analytics

We may use essential cookies to make the website function and optional analytics cookies to understand how visitors use it. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

4. Sharing of information

We do not sell or rent personal information. We may share necessary information with trusted service providers involved in website hosting, payment processing, communications or delivery. We may also disclose information where required by law or to protect our rights, customers or business.

5. Payments

Payments may be processed by third-party payment providers or mobile-money services. Those providers process payment information according to their own privacy policies and security practices. Tie Suits should not store sensitive payment credentials unless necessary and properly protected.

6. Data retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order administration, customer support, accounting, dispute resolution and legal compliance. We apply reasonable administrative and technical safeguards, but no online system can guarantee absolute security.

7. Your choices and rights

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational requirements. You may also ask us to stop sending promotional communications.

8. Children's privacy

Our services are not intentionally directed to children who are not legally able to make purchases. A parent or guardian should supervise any purchase made for or by a minor.

9. External links

Our website may link to Facebook, Instagram or other third-party platforms. Their collection and use of information are governed by their own terms and privacy policies.

10. Changes to this policy

We may update this Privacy Policy when our services or legal obligations change. The revised version will be posted on this page with a new "Last updated" date.

11. Contact us

For privacy questions or requests, contact Tie Suits by telephone at +252 63 8888133, through our official Facebook page, on WhatsApp, or visit us at DurDur Mall 2, Road Number 2, dhinaca bari ee Cali Gobanimo Business Center, Hargeisa.